Service Core
- Inventory documents, FAQs, SOPs, policies, and product manuals.
- Build a searchable knowledge base and Q&A flow.
- Attach sources where possible so answers can be traced and corrected.
Services
Services
LINE101Chat focuses on AI knowledge assistants and document Q&A systems. The AI first searches your documents, then answers based on that content.
Turn official documents into searchable, source-grounded AI Q&A.
Start with 20-30 pages before deciding on a 2-3 week PoC.
Let employees, students, or customers ask questions in LINE or on the web.
Assess cloud, local, or private-cloud deployment based on data sensitivity.
Suitable Scenarios
- Admissions FAQs, department rules, and form lookup.
- Support FAQs and product manual lookup.
- HR, admin, IT support, and onboarding questions.
Document Preparation
- Start with 20-30 pages of official, current, selectable-text documents.
- Prepare 30-50 real common questions.
- Assign a document owner to confirm answers and corrections.
LINE / Web Entry
- LINE fits Taiwan employees, students, and customers who need quick answers.
- A web chat entry can also sit on a website or internal portal.
- The PoC usually starts with one main entry point to keep scope focused.
Deployment Model
- Use cloud deployment for a fast first validation.
- Assess local or private-cloud deployment for sensitive documents.
- Plan permissions, records, and data-processing boundaries as needed.
PoC Rollout
- Assess documents and use case fit first.
- Build a focused 2-3 week PoC.
- Test answer quality, source citations, and user experience with real questions.
Maintenance
- Set up document updates and answer correction workflows.
- Review common questions and missed questions regularly.
- Adjust deployment and maintenance based on usage and data sensitivity.
Custom Add-on Modules
If cross-language field communication is needed, a translation module can be assessed separately. LINE101Chat's main service remains the AI knowledge assistant and document Q&A system.